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FAQ

Shipping

Where do you ship?

We ship in Europe, UK and USA and Canada. For other countries please contact us using this form.

What are the costs and shipping times?

COUNTRYDELIVERY TIMESTANDARD DELIVERYCASH ON DELIVERY FEE
Austria1 day6,30€
Belgium3 days6,90€
Bolgaria3 days16,90€
Czechia2 days9,0€
Croatia1 day5,10€1,10€
Denmark3 days9,80€
Estonia4 days12,0€
Finland5 days16,90€
France3 days8,90€
Greece3 days17,90€
Ireland4 days8,50€
Italy1 day5,50€2,00€
Latvia4 days12,80€
Lithuania4 days12,80€
Luxembourg2 days9,30€
Hungary2 days6,70€1,10€
Germany2 days5,60€
Netherlands3 days6,50€
Poland3 days10,30€
Portugal4 days12,90€
Romania3 days16,20€
Slovakia2 days9,80€
Slovenia1 day2,39€0,65€
Spain4 days11,00€
Sweden4 days11,80€
UK3 days8,70€

What happens after I place an order?

After we successfully receive your funds, your order gets picked by one of our shipping partners. Orders placed before 11AM are going to get shipped the same day.

After the shipping company (there are different shipping companies for different world regions), picks and scans your package, you will immediately receive a tracking number on the email used on the checkout.

Can I use a different shipping address?

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What if I am not at home at the time of delivery?

Before delivering the goods, the delivery company will send you an sms with the details of dispachment. If you won't be at home at the time of delivery, a second delivery attempt will take place. After that the package will await you in the shipping company for the next 14 days before returning back to our warehouse.

My Orders

Will I receive an invoice for my order?

Absolutely. After you place your order, you will receive an invoice and payment confirmation on your email.

All your invoices and order statuses will be available in your account section of our website.

What should I do if I receive a damaged or wrong product?

Before shipping our products, we carefully secure them with wrapping bubbles and other materials, so they cannot get damaged during transport. Yet sometimes it still happens that some products are damaged because of extremly poor handling by the shipping company.

If this happens please:

  • if the box is visibly deformed, please take a photo with the entire box before opening it along with the photo of the invoice next to it.
  • take a photo of the products if they are damaged in ways that prevent further use.
  • send all the material to our company email orders[at]nammanmuay.eu

Can I change or cancel my order?

Once your order is placed there is not much you can do. However you can cancel your existing order and place a new one.

The content of my package do not match my order!

We double check the content of your orders by taking photos of your items before they get shipped. All packets are weighted as well by the delivery company.

However, if it happens that you receive goods that do not match your order, we kindly ask you to take a photo of the products next to a receipt and contact us via phone or email address.

My order hasn't arrived yet!

Our web team works hard to ensure your orders get from our warehouse to your doorstep in 2-3 business days. We apologize in advance for possible delays due to increase of orders, holidays or extreme weather conditions.

How your order gets shipped:

  • If you place an order before 11AM it will get shipped the same day.
  • After the courrier picks up your goods, you will automatically receive an email with your order’s tracking number
  • If you don’t receive a tracking number in 24h contact us using this form

Payments & Guarantee

What type of payment do you accept?

We accept the following payment types:

  • Paypal
  • Credit Card
  • Bank Transfer

If you don’t see these payment options at your checkout, this means that this payment method is currently not available for your country.

Are there any hidden fees present?

Some countries may have an surcharge for Cash on Delivery service.

Are payments on this website secure?

We take maximim precautions when dealing with sensitive data such as personal information and credit card details. All connections on this website are secured with a 256bit SSL certificate.

Credit card information is processed by Braintree Payments by Paypal, which is one of the most popular and secure payment methods available.

I am interested in ordering larger quantities

If you are a shop owner and you are on the lookout for volulme discounts, please contact us on info[at]nammanmuay.eu

Product information

Are there any restrictions for using Namman Muay?

Please read carefully the information written on the product labels and leaflets.

You should not use Namman Muay if:

  • you are pregnant or nursing mother
  • you are allergic or hypersensitive to one or more of ingredients listed on the product label
  • you are taking blood anticoagulant drugs
  • you are younger than 14 years of age

Also do not:

  • use on open wounds or damaged skin
  • use on mucous membranes and eyes
  • use on entire surface of the body

Can I use Namman Muay on children?

Do not use Namman Muay on children younger than 14 years of age.

Go immediately to a doctor if

Contact your doctor immediately and show the original label of the product if after using Namman Muay, you or one of your family members:

  • developed a skin rash
  • feel dizzy
  • ingested the product
  • used the product on the entire surface of the body
  • are hypersensitive or allergeic to one or more of the ingredients listed on the product label
  • used the product in any other way it wasn’t supposed to

Are the products natural?

The products are just partly natural.

Does the product contain camphor?

No, the products do not contain camphor as an ingredient.

What are the product ingredients?

Namman Muay Cream:

Aqua, Methyl Salicylate, Menthol, Polysorbate_20, Polysorbate_80, Eugenol, Triethanolamine, Carbomer_940

Namman Muay Liniment:

Methyl salicylate, Paraffinum Liquidum, Aqua, Ethyl alcohol, Globulus (Eucalyptus) Leaf Oil, C.I. 19140, C.I. 15985, menthol, limonene*, citronellol*, geraniol*

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